DDOT: Out of Bus Passes

I left work a little early to get a new DDOT bus pass. When I arrived, I saw the scene in the picture below.




Unfortunately, the machine behind it was out of order, too.

No problem. It was before 5pm, so I walked over to get a bus pass the old fashioned way from the person working at the DDOT window. To my surprise, no one was there. See the picture below with the closed window, a sign explaining they close at 4:45pm, and my watch showing that it wasn't 4:45pm yet.
Grrr... all I want is a damn bus pass!!!




So I walk over to the information window, where a DDOT employee kindly explains to me that they ran out of bus passes.

Really? It's Monday and DDOT ran out of bus passes?! I don't even know where to start.

What do you think? Is this acceptable?